鸭博娱乐

RENGONGZAIXIANKEFUWAIBAO

HUJIAOZHONGXINWAIBAOFUWU

YIZHANSHIQUANFANGWEIJIEJUEKEFUWAIBAOWENTI

一升
升级客服服务品质
一降
骤降客服团队成本
省心
客服外包省钱省心

鸭博娱乐SHANGDAORENGONGZAIXIANKEFUWAIBAO,DIANHUAHUJIAOZHONGXINHURUJIETINGFUWUWAIBAO,DUIYUDUOSHUQIYEWANGZHAN、WANGDIANDENGZAIXIANKEFUWAIBAO,MEIYUEJINXUQIANYUANCHENGBEN,JIKEXIANGYOUGAOPINZHIDERENGONGZAIXIANKEFUFUWUTUANDUI,RENGONGZAIXIANKEFUWAIBAOFUWUZAISHENGJIQIYEKEFUFUWUPINZHIDETONGSHI,GENGSHIDAFUDUDEJIANGDILEGONGSIKEFUTUANDUIDEYUNYINGCHENGBEN,KEFUWAIBAOFUWURANGNINDEQIYEZAIYISHENGYIJIANGZHIJIANGENGSHENGXIN。

RENGONGKEFUWAIBAOFUWUXIANGMU

鸭博娱乐SHANGDAORENGONGKEFUWAIBAOFUWU,TIGONGQIYEWANGZHANRENGONGZAIXIANKEFUWAIBAOXITONGHUAFUWU,DIANHUAHUJIAOZHONGXINWAIBAOFUWU,QIYEWANGZHANKEFUTUOGUAN,WANGDIANKEFUWAIBAO、TAOBAOKEFUWAIBAO、TIANMAOKEFUWAIBAO、JINGDONGKEFUWAIBAODENGDIANSHANGRENGONGZAIXIANKEFUWAIBAO,GONGSIQIANTAIDIANHUAHURUKEFUWAIBAOFUWU。

RENGONGZAIXIANKEFUWAIBAO

DIANHUAHUJIAOZHONGXINWAIBAO

QIYEWANGZHAN、WANGDIANKEFUWAIBAO

TAOBAOKEFUWAIBAO、JINGDONGKEFUWAIBAODENG

LINGHUODEKEFUWAIBAOFUWU

FEIYONGDIZHI1000YUANQI

DUOZHONGSHOUFEIMOSHI,DUOZHONGBANCIZUHE,QUANTIAN、BAIBAN、WANBAN、LINSHI、DINGZHIKEFU;

BAOYUEMOSHI:ANFUWUBIAOZHUN,MEIYUESHOUQUGUDINGFEIYONG,SHIYONGYUZIXUNLIANGWENDINGKEHU;

TICHENGSHOUFEI:ANKEHUXUQIU,DIXIN+TICHENGMOSHISHOUFEILINGHUOZUHEMANZUYONGHUXUQIU;

ANLIANGSHOUFEI:ANZIXUNLIANGSHOUFEI,SHIYONGYUZIXUNLIANGJIAOSHAOKEHU;

KEFUWAIBAOZHUANJIENANTI

GAOCHENGBEN:YONGRENCHENGBENGAO,BANGONGFEIYONGGAO,ZHAOPINCHENGBENGAO,GUANLICHENGBENGAO,RENCAIRONGYILIUSHI;

鸭博娱乐NANGUANLI:KEFUPEIXUNNAN,KPIKAOHENAN,PAIBANNAN,YUANGONGZHUANYEXINGBUGOU,ZHUANHUALVCHENGJIAOLVDI;

KEFUWAIBAOFUWUCHENGNUO

(YI)7TIANWUYAJINMIANFEISHIYONG;(ER)FUWUBUMANYI24XIAOSHINEIGENGHUANKEFU;

鸭博娱乐(SAN)FUWUZHIBIAOBUHEGE,LIJIZHENGDUN;(SI)YEWULINSHIDIAOZHENG,KESHENQINGTUIKUAN;

KEFUWAIBAO,DICHENGBENJIEJUEDAWENTI

ZHUANYEKEFUWAIBAOFUWU:JIEJUEWUWENDINGZHUANYEKEFUNANTI,7*24XIAOSHIQUANTIANZAIXIAN,RANGNINBUCUOGUORENHEYIBIDINGDAN。

鸭博娱乐RENGONGZAIXIANKEFUFUWU:BAZAIXIANKEFUDEWENTIJIAOJIWOMEN,JININGENGDUOSHIJIANYONGYUYEWUTUIGUANG,YINGDEGENGDUOLIRUN。

鸭博娱乐GAOPINZHIDEHURUFUWU:TIGAOKEHUMANYIDU,JIANGDICHENGBEN,GAISHANBIANDONGFEIYONG,WEIHEZUOHUOBANCHUANGZAOGENGGAODEJIAZHI。

  • 客服外包
  • 在线客服外包
  • 呼叫中心外包

JIEJUENINDUIKEFUWAIBAODESUOYOUGULV

鸭博娱乐YEWUPEIXUN:DUIYUZHUANYEXINGBIJIAOQIANGDEYEWU,KEYIANPAIKEFUDAOSHIDISHIXI、SHOUXUN,QIYEYEKEYIANPAIXIANGGUANRENYUANLAIWOMENGONGSIJINXINGXITONGDELIUCHENGPEIXUN;

GOUTONGJIAOJIE:KEFUFUWULIUCHENG、CHANPINJINXINGXIANSHANGHUOXIANXIAJIAOJIE,WEIXINQUNJINXINGSHISHIDEXIANSHANGWENTIGOUTONG,KEHUXINXISHISHITUISONGDUANXINHEGONGZHONGHAOSHUANGZHONGTONGZHI;

FUWUFANKUI:DUIRENGONGKEFUFUWUZHILIANGZHIBIAOJINXINGQUANMIANJIANKONG,BAWENTIJISHIFANKUIJIQIYEXIANGGUANFUZEREN,DUIGONGSIYEWU、CHANPINYOUYIGEXITONGDEWENTIFANKUI;

RUZHUPINGTAITIXIRANGFUWUBIANDEGENGQIANG

模式平台化 服务体系化 项目立体化

模式平台化 + 项目立体化 = 服务体系化

KEFUWAIBAO

ZHIXUYIGEDIANHUA

NINZHIXUYAOBODAYICIDIANHUA,XIANGGUANKEFUWAIBAODEQUANFANGWEIFUWUXUQIU,WOMENTIGONGYIZHANSHIFUWUJIEJUEFANGAN,ZHENZHENGRANGNINTIYANBUYIYANGDESHENGQIAN、SHENGXIN、SHENGSHI、SHENGSHIDEYOUZHIFUWU。

XUANZEWOMENKEFUTUANDUI

YILAOYONGYI

SHENGQIAN:WUDIXINKEFU,SHENGCHUZIJIN,TOURUDAOGENGHESHIDEDIFANG。

SHENGXIN:7*24XIAOSHIKEFU,QUANTIANZAIXIAN,BUCUOGUORENHEYIBIDINGDAN。

SHENGSHI:BUDINGQIKEFUPEIXUN,TIGAOCHENGJIAOLIANGYUZHUANHUALV,TISHENGMANYIDU。

鸭博娱乐SHENGSHI:ZHUANYEKEFUTUANDUI,CHANPINZHISHISHANGSHOUKUAI,YIJIA、LAKEDOUBUSHIWENTI。

KEFUPEIXUNXITONG

KEFUJIANKONGXITONG

KEFUJIXIAOXITONG

鸭博娱乐QUANCHENGTIAOXUAN、KEFUPEIXUN、KAOHEKEFU,ZHUANYEKEFUFUWUSHUIPINGYOUBAOZHANG;

鸭博娱乐ZHUANHUALV、XIANGYINGSHIZHANG、BANLILVDENGGEXIANGZHIBIAO,FUWUZHILIANGQUANCHENGZHANGKONG;

ZIDINGYIKAOHEFANGAN,YOUHUAGUANLIHEYEWULIUCHENG,QUEBAOKEFUFUWUZHILIANG;

KEFUWAIBAO,ZHENZHENGJIJIAN

鸭博娱乐CONGQIATANDAOHEZUO,WOMENYOUYITAOZHENGGUILIUCHENG,WEIKEHUTIGONGZHUANYEYOUZHIDEGAOPINZHIKEFUWAIBAOFUWU,KEFUWAIBAO,WOMENTIGONGGUANJIAJIFUWU,RANGFUWULIUCHENGBIANDEGENGJIANDAN,ZHURENZHIXUHECHA。

KEFUWAIBAOYOUSHI

鸭博娱乐GUANLIGENGGUIFAN,FUWUGENGZHOUQUAN,JIEFANGRENLI,CHUANGZAOJIAZHI,JIANHUASHOUXU,JIANGDICHENGBEN,TIGAOMANYIDU,ZENGQIANGGUISHUGAN,RENYUANGENGWENDING。

ZHUANYEKEFUTUANDUI

7X24XIAOSHIQUANCHENGFUWU

ZHUANYEKEFUTUANDUI,KUAISUXIANGYINGJIZHISUISHIWEININFUWU,NINKETONGGUOQUANGUOTONGYI400DIANHUA、ZAIXIANKEFU、ZAIXIANLIUYANGENWOMENQUDELIANXI,NINSUOXUYAODEKEFUWAIBAOFUWUJIQITAXIANGMUXUQIU,WOMENWEININTIGONGYIZHANSHIFUWUJIEJUEFANGAN。

GENGHAODEFUWU,BINGBUYIWEIZHEGENGGAODECHENGBEN

XUQIUHUA——YIKEHUXUQIUWEIDAOXIANG,TIGONGZHUANYEHUAFUWU

鸭博娱乐BIAOZHUNHUA——YONGYOUBIAOZHUNHUAKEFUFUWULIUCHENG

鸭博娱乐GEXINGHUA——GEXINGHUADIANSHANGJIEJUEFANGANTIGONGYIDUIYIFUWU

ZHUANYEHUA——ZISHENKEFUYUNYINGTUANDUI,ZHINENGHUAKEFUZHIJIAN、TOUSUXITONG

鸭博娱乐XUANZEHENZHONGYAO,PINGTAIJIFUWU,RANGXUANZEBIANJIANDAN

BUYAOBEIMENGBILEYANJING,XUANZEKEFUWAIBAOGONGSI

鸭博娱乐WOMENZHITIGONGGAOPINZHIRENGONGKEFUFUWU

KEFUWAIBAOFUWU,YISHENGYIJIANGGENGSHENGXIN

KUAISUSHANGXIAN:KUAISUXIANGYING,GENJUSHIJIQINGKUANGKUAISUSHANGXIAN,KUAISUZHANKAIYEWU,KUAISUFUWUKEHU;

CHENGBENGENGDI:JIANSHAORENYUANHESHEBEI,JIESHENGDALIANGZIJINHESHIJIAN,ANXUPEIZHI,LINGHUOXUANZEFUWU;

鸭博娱乐WENDINGKEKAO:KEFURENYUANJINGGUOZHUANYEPEIXUN,KEBAOZHENGBUDIUXIAOXIBUDIAOXIAN,BUDIUDIAOYIGEKEHU;

GAOXIAOGONGZUO:ZHUANYEDEKEFURUANJIANHEQIANGDADEDUOQUDAOXIEZUO,RANGKEFUGONGZUOHEDUIJIESHIBANGONGBEI;

KEFUWAIBAOFUWUDUIBI

ZIJIANKEFUTUANDUI

KEFUWAIBAO

服务时间 只有白班,晚上的业务无法兼顾;
白班+晚班,人员成本翻倍上升;
只需要一个坐席就能达24小时在线服务
成本费用 一名客服人员,加上社保、培训
提成等各种成本至少需要4000+
根据你的业绩浮动,您的生意好,我们才收入多
这样您就可以避免淡旺季的人员问题
人员培训 日复一日,员工懈怠性就会日渐严重 完善的培训体系,定期对员工进行培训
以达到我们服务的优质状态
KPI考核 考核无法落实下来,人才储备不足,难管理 对客服团队的考核都是高标准高要求
有优胜劣汰和激励机制
增员问题 招人难,管理难,留住人才更难
对于淡旺季分明的行业,更是难上加难
完全不用考虑这些问题
想增加坐席或是减少坐席都在您的一念之间
团队问题 自己管理,烦恼骤增
苦恼管理,苦恼考勤、苦恼人力成本
专人对接,及时对您的反馈做出处理,相当于您自己组建一支强大的客服团队
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